Customer Support Operations Specialist

1 week ago


Foster City, California, United States JBCPlatform Full time
Job Overview

Position Title: Customer Support Operations Specialist
Company: JBCPlatform

About the Role:
The Customer Support Operations team is dedicated to enhancing the experience of all interactions with our innovative service. Acting as the human counterpart to our advanced AI, we strive to deliver an exceptional support experience to our users. We are expanding our team to effectively manage the complexities of traditional customer service while providing specialized real-time support during service engagements. We are looking for individuals who thrive in a fast-paced, dynamic environment and are committed to maintaining a high standard of service for our users.

Key Responsibilities:

  • Deliver real-time support to users before, during, and after service engagements through various communication channels.
  • Collaborate with cross-functional teams to provide immediate assistance and escalate issues for further resolution.
  • Become a subject matter expert on tools related to customer operations and leverage these tools to enhance user interactions.
  • Assist in testing and data collection to refine processes and tools based on observed user needs.
  • Demonstrate flexibility in working hours and locations as required.
  • Promote a culture centered on safety, inclusivity, and open communication.

Qualifications:

  • Minimum of 2 years of experience in customer service, retail, or similar customer-facing roles.
  • Experience in a collaborative, cross-functional team environment.
  • Outstanding communication skills, with the ability to articulate information clearly and effectively, both verbally and in writing.
  • Strong computer proficiency and problem-solving capabilities.
  • Demonstrated ability to adapt and make progress towards goals in uncertain and evolving situations.
  • Proactive approach and resourcefulness in addressing challenges.
  • Positive demeanor with a focus on growth and development.

Preferred Qualifications:

  • Experience managing high-pressure situations, including familiarity with de-escalation techniques.
  • Proficiency in various customer support and collaboration tools.
  • Basic experience in quality assurance testing.


  • Foster City, California, United States Exabeam Full time

    Exabeam stands at the forefront of global cybersecurity, having pioneered New-Scale SIEMTM to enhance security operations. Our mission is to empower organizations to identify threats, safeguard against cyberattacks, and outsmart adversaries. By leveraging our cloud-scale security log management, behavioral analytics, and automated investigation capabilities,...


  • Foster City, California, United States Exabeam Full time

    About Exabeam: Exabeam stands at the forefront of cybersecurity, pioneering AI-driven security operations. As a trailblazer in integrating AI and machine learning into security solutions, Exabeam offers a comprehensive Security Operations Platform that encompasses cloud-scale security log management, SIEM, advanced behavioral analytics, and automated threat...


  • Foster City, California, United States Foxcove Full time

    Company OverviewWelcome to Foxcove.We believe in empowering our clients to focus on their passions while we manage their technology needs. Our commitment is to deliver tailored IT solutions for businesses lacking an internal IT department, functioning with the dedication and expertise of an in-house team.At Foxcove, we customize our strategies to align with...


  • Foster City, California, United States Gilead Sciences, Inc. Full time

    Senior Manager, Customer Engagement Operations -- Technology & SystemsUnited States - California - Foster CityGilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the...


  • Foster City, California, United States Gilead Sciences, Inc. Full time

    For Current Gilead Employees and Contractors:Please log onto your Internal Career Site $) to apply for this job.At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access...


  • Foster City, California, United States Gilead Sciences, Inc. Full time

    Associate Director, Customer Engagement OperationsUnited States - California - Foster CityGilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients...


  • Foster City, California, United States Animal Cove Pet Hospital Full time

    We are a multi-doctor, small animal general practice located in the San Francisco Peninsula. Our hospital is well-equipped with digital radiography, digital dental radiography, laser therapy, and a full in-house lab including blood gas, etc. We strongly emphasize pain management and provide the best in today's veterinary medical care and technology.We are a...


  • Redwood City, California, United States Canon U.S.A., Inc. Full time

    Customer Support Specialist ICompany: Canon Solutions America, Inc.Category: Customer Service/SupportPosition Type: Full-TimeRole Overview: In this position, you will be responsible for the efficient execution of various on-site tasks, ensuring excellent customer service and satisfaction.Your Responsibilities:Notify supervisors promptly of any potential...

  • IT Support Specialist

    2 weeks ago


    Foster City, California, United States Foxcove Full time

    Company OverviewWelcome to Foxcove.We believe in empowering our clients to focus on their passions while we manage their technology needs. Our mission is to deliver tailored IT solutions for businesses lacking an internal IT department, providing the same level of commitment and dedication as an in-house team.At Foxcove, we customize our strategies to align...


  • Foster City, California, United States Integrated Resources, Inc Full time

    Job OverviewPosition Title: Histology Research SpecialistCompany: Integrated Resources, IncLocation: Not SpecifiedDuration: Long-term ContractCompensation: Competitive Hourly RateRole Summary:The Histology Research Specialist will be responsible for managing various aspects of tissue processing and specimen preparation, ensuring that all procedures meet the...


  • Foster City, California, United States Denken Solutions, Inc. Full time

    Job Title: Prototype Fabrication SpecialistCompany: Denken Solutions, Inc.Contract Duration: 6+ monthsJob Overview -As a Prototype Fabrication Specialist at Denken Solutions, Inc., you will play a crucial role in the creation of rapid prototypes and initial models to advance our commitment to innovative mobility solutions. You will collaborate with various...


  • Culver City, California, United States Prometric Full time

    Position Title:Test Center Customer Support SpecialistCompany Overview:Prometric is a premier provider of technology-driven testing and assessment solutions, catering to numerous esteemed licensing and certification organizations, educational institutions, and governmental bodies. Our services assist over 7 million candidates each year across our global...

  • Analytics Specialist

    2 weeks ago


    Foster City, California, United States Visa Full time

    Company OverviewVisa stands at the forefront of the payments and technology sector, facilitating over 259 billion transactions annually across more than 200 countries and territories. Our vision is to unite the globe through a cutting-edge, secure, and reliable payments network, empowering individuals, businesses, and economies to flourish. We are committed...


  • Foster City, California, United States Rose International Full time

    Minimum Education & Experience: MA/ MS / PharmD / PhD with a minimum of 2 years of relevant clinical or related experience in life sciences. BA / BS / RN with at least 4 years of relevant clinical or related experience in life sciences. Proven experience in overseeing the activities of external vendors. Must fulfill all qualifications for the Clinical Trial...


  • Foster City, California, United States Rose International Full time

    Minimum Education & Experience:MA/MS/PharmD/PhD with over 2 years of relevant clinical or related experience in life sciences.BA/BS/RN with 4+ years of relevant clinical or related experience in life sciences.Proven experience in overseeing the work of external vendors.Meets all qualifications for Clinical Trial Management Associate (CTMA) grade 25 position...


  • Foster City, California, United States The Fountain Group Full time

    Job OverviewPosition: Clinical Project AssistantLocation: RemoteCompensation: $47.94/hrRole Responsibilities:The Clinical Operations team is dedicated to the global execution of clinical trials spanning all phases, ensuring compliance with established protocols, company policies, and regulatory standards. This role is crucial in delivering high-quality...


  • Foster City, California, United States Rose International Full time

    Minimum Education & Experience: MA/MS/PharmD/PhD with a minimum of 2 years of relevant clinical or related experience in life sciences. BA/BS/RN with at least 4 years of relevant clinical or related experience in life sciences. Proven experience in overseeing the work of external vendors. Must meet all qualifications for the Clinical Trial Management...


  • Foster City, California, United States Gilead Sciences, Inc. Full time

    Senior Privacy SpecialistUnited States - California - Foster CityGilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening...


  • Foster City, California, United States Rose International Full time

    R&D Sourcing and Contracting SpecialistThe R&D Sourcing and Contracting Specialist plays a crucial role in supporting global clinical trials and vendor outsourcing initiatives. This position requires a strong understanding of contracting frameworks and legal terms, as well as excellent organizational and communication skills.Key Responsibilities:Assist in...


  • Foster City, California, United States Tata Consultancy Services Full time

    Job Title: Technical SpecialistJob Summary: We are seeking a highly skilled Technical Specialist to lead our Spotfire team in creating data-driven insights for our clients. As a Technical Specialist, you will be responsible for developing and implementing Spotfire dashboards, managing customer queries, and guiding offshore teams on technical issues.Key...