Order Management Coordinator

3 days ago


Birmingham, Alabama, United States Fluid Engineering, Inc. Full time
About the Role

Fluid Engineering, Inc. is seeking a highly organized and detail-oriented Order Management Specialist to join our team. This position will play a critical role in ensuring the timely and accurate processing of customer orders, procurement activities, and accounting records.

Key Responsibilities
  • Order Processing: Process and manage customer orders from entry through successful fulfillment and invoicing.
  • Procurement: Procure goods and services from vendors, and confirm accurate ship dates, pricing, RMAs, and credit memos.
  • Accounting and Reconciliation: Assist with processing of vendor invoices, cost reconciliation, and payments.
  • Order Management: Review open orders and proactively identify changes in ship dates, deliveries, or other details to ensure strong communication with customers and internal teams.
  • Order Fulfillment: Expedite order fulfillment activities, as needed.
  • Inventory Management: Work with colleagues to source goods needed for customer orders, inventory stock, and shop production planning.
  • Warehouse and Shop Coordination: Coordinate with warehouse and shop personnel to define appropriate handling of goods in our facility.
  • Vendor Management: Maintain a network of appropriate contacts with manufacturers, material suppliers, and transportation providers to ensure proper order fulfillment, delivery of goods, and vendor invoices.
  • System Administration: Enter and maintain computer system transactions related to order fulfillment, status updates, inventory documentation, and associated financial processes.
Requirements
  • Trustworthiness: Demonstrate a high level of trustworthiness, honesty, and reliability.
  • Communication Skills: Possess excellent written and verbal communication skills.
  • Organization and Time Management: Demonstrate strong organization and time management skills.
  • Attention to Detail: Show the ability to accurately assess detailed information and communicate appropriately.
  • Multi-Tasking: Demonstrate the ability to manage multiple internal and external requests effectively.
  • Negotiation Skills: Possess the ability to negotiate effectively.
  • Basic Mathematics and Computer Skills: Demonstrate basic mathematics and computer system operation skills.
  • Microsoft 365 Proficiency: Possess proficiency in Microsoft 365 platform (Outlook, Word, Excel, etc.).
  • Business Acumen: Demonstrate knowledge of standard business documentation such as sales orders, purchase orders, confirmations, shipping documentation, invoices, etc.
  • Production Scheduling: Show understanding of production scheduling.
  • Shipping and Freight: Demonstrate knowledge of shipping and freight.
Education and Experience

An associate or bachelor's degree, or experience in one of the following fields: order processing, purchasing, accounting, or customer service. Applicable experience must include managing multiple internal/external requests effectively.

Job Type and Benefits

This is a full-time, on-site position in Irondale, AL. Fluid Engineering, Inc.'s benefit package includes health and dental benefits, paid time off, and a generous 401(k) match and profit sharing once eligible.



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