Windows 10 Upgrade Specialist

4 weeks ago


South San Francisco, California, United States The Rockridge Group Full time
Job Title: Windows 7 to 10 Upgrade Specialist

We are seeking a highly motivated and detail-oriented Windows 7 to 10 Upgrade Specialist to join our team at The Rockridge Group.

Job Summary:

The successful candidate will be responsible for upgrading Windows 7 systems to Windows 10, ensuring a seamless transition for our clients. This role requires strong technical skills, excellent problem-solving abilities, and effective communication skills.

Key Responsibilities:
  • Upgrade Windows 7 systems to Windows 10, including data migration and software reinstallation
  • Identify and troubleshoot hardware and software issues
  • Collaborate with IT operation managers to develop service quality assurance processes and procedures
  • Work independently on assignments and report progress to supervising managers
  • Provide top-notch customer service and maintain a positive working relationship with clients
Requirements:
  • Experience with Windows computer break-fix and opening up of computers
  • Ability to manually unscrew and open HP desktops/laptops
  • Strong technical skills and problem-solving abilities
  • Excellent communication and customer service skills
What We Offer:

The Rockridge Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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