Senior Technical Solutions Expert
4 days ago
We are seeking a highly skilled Senior Technical Solutions Expert to join our Solution Consulting team.
About ServiceNowServiceNow is a global market leader in the provision of intelligent cloud-based platforms that connect people, systems, and processes. Our innovative AI-enhanced technology empowers organizations to find smarter, faster, and better ways to work.
Our journey began in 2004 in sunny San Diego, California, and today we serve over 8,100 customers, including 85% of the Fortune 500.
Job DescriptionThis hands-on technical consultant will have a major impact on our future success by supporting the Customer Workflow Solution Sales team.
You will help guide revenue growth for one of our products while working closely with Sales, Product Management, and the executive team.
- Support product sales as a technical and domain expert for client-facing sales teams.
- Lead discovery workshops to determine customer challenges and provide product demonstrations to align our solution with customer needs.
- Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
- Guide strategic programs in top accounts, such as customer journey sessions for roadmap and outcome agreements.
- Provide feedback to product management about product enhancements that address customer needs.
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance team quality and efficiency.
- Stay current on competitive analysis and market differentiation.
- Support marketing events, including executive briefings, conferences, user groups, and trade shows.
To be successful in this role, you should have:
- 5+ years of pre-sales solution consulting or sales engineering experience.
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
- Experience working collaboratively with product management, product marketing, partners, and professional services.
- Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
- A willingness to travel.
The base salary for this position is $124,875 - $180,375, plus equity (when applicable), variable/incentive compensation, and benefits. A competitive On Target Earnings (OTE) incentive compensation structure is offered for sales positions.
BenefitsWe offer a comprehensive benefits package, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location of the role and is subject to change based on work location.
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