Strategic Operations Director
3 weeks ago
We are seeking a highly experienced Strategic Operations Director to lead our Customer Excellence team. As a trusted advisor, you will drive strategic planning, business execution, and operational excellence initiatives across Customer Success and Expert Services.
This role requires strong expertise in customer success, professional services, and renewals, as well as the ability to lead cross-functional teams and drive organizational change. Financial acumen and analytical skills are essential for this position.
The ideal candidate is passionate about delighting customers through their experiences with ServiceNow solutions. They must be able to generate business insights through advanced analytics and data mining, improve customer success and sales GTM, and partner with leadership to drive customer adoption and manage sales forecasting.
A Bachelor's degree in Business Administration or a related field is required, with 15+ years of experience in strategy, planning, and operations in high-growth tech/SaaS environments. The salary for this position is estimated at $248,100 - $421,900 per year, plus equity (when applicable), variable/incentive compensation, and benefits.
Key Responsibilities:
- Lead Americas Customer Excellence Operations to maximize future revenue growth.
- Generate business insights through advanced analytics and data mining.
- Partner with leadership to drive customer adoption and manage sales forecasting.
- Lead cross-functional initiatives to transform and streamline processes.
Benefits:
ServiceNow offers a competitive total compensation package, including a base salary, bonus, stock options, and comprehensive benefits. We also offer flexible work arrangements, opportunities for professional growth and development, and a collaborative work environment.
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