Digital Transformation Strategist
3 weeks ago
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Job Description
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, leading practices, methodologies, and tools based on our experiences from thousands of customer engagements.
Responsibilities
- Develop executive relationships with CIO, CFO, CHRO, and business leaders.
- Understand goals and develop customer roadmaps.
- Execute winning co-delivery models.
- Develop relationships with ecosystem partners.
- Develop implementation strategies and readiness processes to accelerate time to value.
- Establish delivery operating model governance.
- Maintain account-level relationships for clear value propositions within accounts.
- Participate in account delivery governance.
- Advocate/champion ServiceNow's best practices.
- Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized.
- Provide high customer satisfaction metrics for assigned accounts.
Qualifications
To be successful in this role, you have:
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
- Experience at F1000 accounts.
- Understanding of goals driving digital transformation across industries.
- Depth in digital transformation design, implementation, and management.
- Expertise in one industry, knowledge in one or two additional industries: IT, HR, and GBS Transformation experience.
- Executive relationships with CIO, CFO, CHRO, and business line leaders.
- Experience identifying goals and solving challenges.
- Experience serving as part of a client account leadership team.
- Experience expanding offerings with clients.
- Experience integrating with other account functions in developing account strategies and customer outcomes plans.
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's.
- 5+ years large program experience (multi-tracked, OCM).
- Experience managing outcomes to a CxO position.
- Co-Delivery experience with Big 4, large SI's.
- Knowledge of ServiceNow – minimal, experience with multiple ServiceNow product suites.
- Experience within the Federal space. Clearances are a plus.
Salary Range:$120,000 - $180,000 per year
Benefits
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and generous paid time off.
Why Work at ServiceNow?
We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
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