Field Service Coordinator

3 days ago

Brisbane, California, United States Cutera Full time
Job Title: Field Service Coordinator

Join Cutera, a leading global aesthetics device company, as a Field Service Coordinator and play a crucial role in delivering exceptional customer service and support.

Job Summary:

We are seeking a highly organized and detail-oriented individual to coordinate field service operations, ensuring seamless communication between our field service engineers, customers, and internal teams. As a Field Service Coordinator, you will be responsible for scheduling service appointments, managing logistics, and providing top-notch customer support.

Key Responsibilities:
  • Schedule and coordinate field service engineer visits to customer sites for installation, maintenance, and repair of Cutera laser systems.
  • Act as the primary point of contact for customers, providing timely updates on service appointments and addressing inquiries or concerns.
  • Collaborate closely with field service engineers to ensure they have the necessary tools, equipment, and documentation required for service visits.
  • Provide end-user technical support via help desk channels and order required parts and components for service visits.
  • Manage the packing and preparation of parts and equipment for field service appointments.
  • Utilize Salesforce and ERP system to open service cases, create work orders, and schedule service appointments.
  • Coordinate logistics related to field service operations, including equipment shipments, returns, and repairs.
  • Assist in developing and maintaining service schedules and resource allocation.
  • Provide administrative support for the field service team, including data entry, report generation, and documentation management.
  • Collaborate with internal teams to ensure effective communication and resolution of customer issues.
Requirements:
  • Associate degree or equivalent work experience.
  • Minimum of 1 year of experience in dispatching, customer support, or field service coordination.
  • Strong customer service skills with a focus on ensuring customer satisfaction.
  • Strong organizational and multitasking skills, with attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in using Salesforce and ERP systems for service management.
  • Ability to work effectively in a team-oriented environment.
What We Offer:

Cutera offers a competitive salary, benefits, ESPP, and stock options. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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