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Client Relations Specialist

2 months ago

Hauppauge, New York, United States Randstad Full time

A reputable medical supply organization is seeking a **Customer Service Coordinator** to enhance their customer support operations. This role is pivotal in delivering exceptional service by assisting the Customer Service team with inquiries via phone and email, analyzing customer requests, and ensuring accurate information is relayed to the appropriate departments. This is a full-time, permanent position with a competitive hourly wage.


Salary: $49,000 - $50,000 per year
Shift: First
Work Hours: 8 AM - 5 PM
Education: No Degree Required


Key Responsibilities:

  • Deliver outstanding customer service consistently.
  • Assist the Customer Service team by managing customer inquiries through various communication channels, evaluating requests, and directing them to the right personnel.
  • Support transaction analysis, rectify records, and make necessary adjustments.
  • Input sales orders into the system to aid the Service team as required.
  • Resolve discrepancies to facilitate the release of purchase orders in the system.
  • Communicate with customers regarding order statuses and inform them of any scheduling updates or changes.

Essential Skills:

  • Problem Solving
  • Customer Service
  • Effective Communication
  • Planning and Organization

Qualifications:

  • Minimum of 1 year of experience in a similar role.
  • Entry-level position.

Randstad is a leader in connecting talented individuals with exceptional companies. Our dedicated agents focus on understanding your employment needs and strive to align your skills with suitable job opportunities. We are committed to providing equal employment opportunities and accommodating applicants with diverse abilities throughout the hiring process.


Note: Compensation for successful candidates will be determined based on various factors, including education, experience, job location, and specific responsibilities. Randstad also offers a comprehensive benefits package, which includes health benefits, an incentive program, and 401K contributions, subject to eligibility.