Wellness Center Guest Services Coordinator

2 weeks ago


Chicago, Illinois, United States Soho House & Co. Full time
Position Overview

The Opportunity...

The Reception team at Soho House plays a crucial role in ensuring a seamless experience for members and visitors. This position involves a range of front-of-house responsibilities, including greeting, registering, and guiding guests, managing phone inquiries, handling correspondence, and keeping the reception area organized. A successful Reception team member should be approachable, knowledgeable about fitness equipment, possess excellent communication abilities, and demonstrate proficiency in computer applications.

Beyond the core responsibilities, an effective Receptionist may also be tasked with mentoring fellow team members, coordinating personal training appointments, and fostering a positive atmosphere for all members and guests. They should aim to cultivate a welcoming environment while maintaining a clean and orderly space.

Key Responsibilities

  • Greet members and guests at the fitness center, assist with check-ins, and respond to inquiries or requests
  • Support gym promotions, schedule personal training sessions, and manage incoming calls
  • Provide clear information regarding training options, operational hours, and available amenities
  • Record all inquiries, complaints, and maintenance issues, ensuring prompt resolution
  • Contribute to a clean and safe working environment
  • Address member and guest concerns swiftly and effectively
  • Communicate efficiently with management and colleagues
  • Comply with health and safety regulations
  • Encourage a positive and professional workplace atmosphere
  • Perform necessary cleaning and restocking duties

Essential Skills/Qualifications

  • At least 3 years of experience in a similar role
  • Experience managing high-volume phone inquiries
  • Strong problem-solving and conflict resolution capabilities
  • Detail-oriented with the ability to handle multiple tasks
  • Exceptional communication skills
  • Flexible availability

Physical Demands

  • Capability to lift and transport objects weighing a minimum of 30 pounds
  • Physical agility to perform tasks such as bending, kneeling, and standing for extended periods
  • Ability to thrive in a fast-paced work environment

Why Join Us...

Soho House offers competitive compensation packages along with opportunities for professional growth. We emphasize employee training to enhance skills and provide a supportive workplace for our team members.

  • Health Benefits + Retirement: Full-time employees receive medical, dental, vision, and retirement benefits
  • Paid Leave: Employees are entitled to sick days and vacation days
  • Career Growth: Opportunities for advancement both domestically and internationally
  • Community Engagement: Participation in outreach and sustainability initiatives
  • Training Opportunities: Access to a variety of professional development programs
  • Culinary Events: Involvement in food and beverage events
  • Team Building: Monthly events to foster team spirit
  • On-Duty Meals: Complimentary meals provided during shifts


  • Chicago, Illinois, United States Red Roof Full time

    Guest Services Coordinator - Full-TimeJob Category: Hospitality - Hourly Requisition Number: GUEST02297Position OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences. As a Guest Services Coordinator, you will be the face of our establishment, guiding visitors through their stay and showcasing the best our city has to offer.Key...


  • Chicago, Illinois, United States free-classifieds-usa Full time

    Wellness Center Attendant - Free Classifieds USAJoin our dynamic team at Free Classifieds USA, where we prioritize your professional growth and foster a supportive work environment.Key Responsibilities:Welcome guests to the wellness center, providing them with essential information regarding the facilities and services available.Ensure guests are comfortable...


  • Chicago, Illinois, United States Hilton Worldwide Full time

    Position Overview - Front Office CoordinatorAs a vital member of the Guest Services team, the Front Office Coordinator plays a crucial role in ensuring exceptional service delivery in line with our esteemed standards. This position involves overseeing the daily operations of the Front Office, directing team members, and maintaining comprehensive records and...


  • Chicago, Illinois, United States The Emily Hotel Full time

    Position Overview:The Guest Services Coordinator plays a crucial role in providing a seamless experience for guests during their stay. This position involves managing check-ins and check-outs, processing transactions, and addressing guest inquiries to ensure a smooth and efficient front desk operation.Benefits:Attractive salary along with a comprehensive...


  • Chicago, Illinois, United States Beatrix - Fulton Market Full time

    Exciting Opportunity: Guest Services Coordinator PositionCompany OverviewBecome a part of a vibrant and forward-thinking team at Beatrix, a beloved local coffeehouse, eatery, and gathering spot. We take pride in offering comforting culinary creations, vegetarian selections, and enticing daily specials. Our beverage offerings include freshly crafted juice...


  • Chicago, Illinois, United States The NOW Full time

    Spa Guest Services Coordinator / Experience SpecialistThe NOW Massage is committed to delivering an outstanding experience that merges mindfulness with therapeutic massage, offering a distinctive approach to personal wellness. Our mission is to enhance self-care and well-being through accessible, luxurious massage services in a tranquil setting.Key...


  • Chicago, Illinois, United States Montage International Full time

    Position OverviewThe Guest Services Coordinator plays a pivotal role in ensuring a memorable experience for our visitors. This position is dedicated to providing a warm and inviting atmosphere upon arrival, fostering a sense of belonging and comfort.Key ResponsibilitiesWelcome guests with a friendly demeanor, ensuring their initial impression is...


  • Chicago, Illinois, United States Compass Group USA Full time

    Position OverviewCompany: Compass Group USARole: We are currently seeking dedicated individuals for the position of WELLNESS CENTER ATTENDANT. This role is essential in maintaining a serene and inviting environment for our guests.Key ResponsibilitiesCustomer Service: Deliver exceptional service by providing personalized attention to guests.Cleaning Duties:...


  • Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Job OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest's stay is memorable and tailored to their...


  • Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Position OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest feels valued and catered to during their stay.Key...


  • Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Position OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences. Be the ambassador of your city by guiding visitors to local attractions and hidden gems.Make a significant impact by personalizing each guest's stay, ensuring it is memorable...


  • Chicago, Illinois, United States Hyatt Full time

    Position Overview:As a key member of our hospitality team, the Overnight Guest Services Coordinator plays a vital role in ensuring exceptional guest experiences during the night shift.Responsibilities:This position encompasses a variety of tasks, including:Conducting nightly audits of financial transactions and reports to ensure accuracy.Preparing and...


  • Chicago, Illinois, United States Millennium Hotels Full time

    Job OverviewWe are seeking a dedicated Hotel Front Desk Agent to act as the primary point of contact for our guests and oversee all facets of their stay. The responsibilities of the Hotel Front Desk Agent encompass registering guests, managing bookings, and providing detailed information regarding accommodations, pricing, and amenities. If you possess a...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing boundaries and treating each other with respect and kindness. Our staff across the globe crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals committed to personal growth, excellence, and mutual respect. Our staff worldwide crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We understand that empowering our...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the strength of our people. We are a diverse group of individuals who aspire to improve, challenge ourselves, and treat one another with respect. Our global team members craft extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We recognize that...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who aspire to improve continuously, challenge ourselves, and treat one another with respect and kindness. Our staff worldwide crafts remarkable experiences for our guests, residents, and partners through a commitment to luxury infused with...


  • Chicago, Illinois, United States Shaw's - Chicago Full time

    Job OverviewImmediate Opening: HostPerks of the Position: Comprehensive health insurance options including dental coverageEmployee Assistance Program (EAP)Discounts on diningCareer advancement opportunitiesShaw's Crab House features a unique blend of a sophisticated seafood dining experience alongside a vibrant oyster bar. Renowned for its selection of...


  • Chicago, Illinois, United States Hilton Hotels & Resorts Full time

    Job Summary:As a Housekeeping Dispatcher at Hilton Hotels & Resorts, you will play a critical role in ensuring the smooth operation of our hotel's housekeeping department. Your primary responsibility will be to provide dispatching services and office support to the Housekeeping team, contributing to our ongoing effort to deliver exceptional guest service and...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the strength of our team. We are a diverse group of individuals who aspire to improve, challenge ourselves, and treat one another with respect and kindness. Our global team members create unforgettable experiences for our guests, residents, and partners through a dedication to luxury with genuine warmth. We...