Guest Services Coordinator

1 week ago


Chicago, Illinois, United States Shaw's - Chicago Full time
Job Overview

Immediate Opening: Host


Perks of the Position:

  • Comprehensive health insurance options including dental coverage
  • Employee Assistance Program (EAP)
  • Discounts on dining
  • Career advancement opportunities

Shaw's Crab House features a unique blend of a sophisticated seafood dining experience alongside a vibrant oyster bar. Renowned for its selection of seasonal crab, premium fish, and shellfish, as well as a variety of freshly shucked oysters and innovative sushi and sashimi offerings, Shaw's is celebrated for its commitment to quality. The restaurant sources its fish with environmental sustainability in mind, often partnering with fishing families it knows personally. For meat enthusiasts, hand-selected USDA prime steaks are also available, ensuring a diverse menu that caters to all preferences. Additionally, Shaw's boasts an extensive wine list, thoughtfully organized by taste characteristics for easy selection.



Hosts play a crucial role in creating a welcoming atmosphere for guests. Responsibilities include greeting and seating patrons, managing phone inquiries, taking reservations, and maintaining accurate guest counts and wait times. Hosts also assist with coat check duties as needed.

Core Responsibilities

  • Warmly welcome and seat guests in the dining area
  • Manage phone calls, taking orders, messages, and reservations
  • Availability to work various shifts, including weekends
  • Safely maneuver chairs, tables, highchairs, and booster seats
  • Effectively use all necessary tools and equipment
  • Communicate proficiently in English to follow job instructions
  • Maintain composure while multitasking
  • Work in a dynamic environment with varying noise and temperature levels
  • Lift and move items up to 50 pounds as required
  • Stand and walk for extended periods, navigating all areas of the restaurant safely

Key Duties

  • Ensure an exceptional guest experience by anticipating needs
  • Greet guests with a genuine smile
  • Handle guest concerns with tact and patience
  • Assist in clearing, cleaning, and resetting tables, as well as maintaining restroom cleanliness
  • Process and accurately account for gift card sales
  • Utilize proper phone etiquette and guidelines
  • Respond knowledgeably to inquiries about the restaurant and menu
  • Adhere to all service protocols
  • Understand and follow food allergy procedures and special requests
  • Proficiently operate necessary tools and equipment, including reservation and phone systems
  • Comply with all safety and sanitation standards
  • Complete alcohol awareness training successfully
  • Follow all workplace policies and procedures
  • Collaborate effectively with team members
  • Perform additional duties as assigned


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