Guest Services Coordinator

2 weeks ago


Chicago, Illinois, United States Red Roof Full time

Front Desk Associate - Full-Time

Job Category: Inns - Hourly Requisition Number: FRONT02297

Job Overview

We are seeking an enthusiastic individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest's stay is memorable and tailored to their preferences.

Key Responsibilities

  • Greet guests warmly and assist them throughout their stay, including check-in/check-out processes, wake-up calls, and addressing any guest inquiries or concerns.
  • Manage reservation requests and make necessary adjustments to ensure guest satisfaction.
  • Collaborate with hotel management and team members to deliver exceptional service.
  • Utilize our front desk computer system for processing transactions and generating reports.
  • Coordinate with the housekeeping team to stay informed about room availability and guest needs.

Qualifications

Education: High School Diploma or equivalent work experience.

Experience: 1-2 years in a similar role within a downtown hotel environment.

Skills: Basic office skills including mathematics, cash handling, and computer proficiency.

Licenses & Certifications: Previous experience as a Guest Service Representative or Guest Service Supervisor in a downtown hotel is required.



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