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Retail Operations Manager

2 months ago

Marietta, Georgia, United States FedEx Office Full time
Job Summary

The Customer Service Lead is a key member of the FedEx Office team, responsible for providing exceptional customer experiences and ensuring the smooth operation of our retail stores. This role requires a strong understanding of our products and services, as well as excellent communication and leadership skills.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring their needs are met and exceeded.
  • Operations Management: Oversee the day-to-day operations of the store, including managing production flow, handling customer orders, and coordinating shipping services.
  • Leadership: Lead and motivate team members, providing guidance and support to ensure the store runs efficiently and effectively.
  • Quality Control: Ensure that all products and services meet the highest quality standards, and identify areas for improvement to optimize processes and reduce costs.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 2+ years of specialized experience in a retail or customer service environment.
  • Skills: Excellent verbal and written communication skills, ability to work effectively in a fast-paced environment, and strong leadership and problem-solving skills.