Full-Time Store Operations Manager
6 days ago
We are seeking a highly skilled and experienced Store Support Lead to join our team at Kohl's. As a Store Support Lead, you will play a critical role in supporting the store leadership team and associates in the administrative and operational functions of the store.
Key Responsibilities- Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
- Effectively plan, communicate, and share information with team members using company tools and technology, while following company guidance for daily, weekly, and monthly routines.
- Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
- Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
- Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
- Monitor and follow up on store execution of training, surveys, and audits, ensuring directed timelines are met.
- Maintain in-store technology devices, including handheld scanners and two-way radios.
- Communicate and guide store technology issues through resolution.
- Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
- Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
- Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
- Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
- Deliver strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
- Accomplish multiple tasks within established timeframes.
- Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
- Maintain adherence to company safety policies for the safety of all associates and customers.
- Other responsibilities as assigned.
- Must be 18 years of age or older.
- Limited travel to support new store openings.
- Strong verbal/written communication and interpersonal skills.
- Flexible availability, including days, nights, weekends, and holidays.
- Experience decision-making and problem-solving in a fast-paced environment.
- Retail or service industry experience.
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