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Store Operations Manager

2 months ago

Newbury Park, California, United States Kohl's Full time
About the Role

We are seeking a highly skilled and organized Store Support Lead to join our team at Kohl's. As a key member of our store leadership team, you will be responsible for efficiently and effectively supporting the store leadership team and associates in the administrative and operational functions of the store.

Key Responsibilities

  • Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.

  • Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.

  • Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.

  • Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.

  • Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.

  • Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.

  • Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.

  • Communicate and guide store technology issues through resolution.

Leadership Expectations

  • Act with integrity, honesty and foster teamwork in an engaged and inclusive culture.

  • Exercise good judgment and discernment when making decisions; take appropriate partners as needed.

  • Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.

  • Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).

  • Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.

  • Accomplish multiple tasks within established timeframes.

  • Train, monitor and reinforce company policies, procedures, standards and guidelines.

  • Maintain adherence to company safety policies for the safety of all associates and customers.

  • Other responsibilities as assigned.

Requirements

  • Must be 18 years of age or older.

  • Limited travel to support new store openings.

  • Strong verbal/written communication and interpersonal skills.

  • Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

  • Experience decision-making and problem-solving in a fast-paced environment.

  • Retail or service industry experience.

Benefits

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).