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Care Coordinator

2 months ago

Springfield, Massachusetts, United States Behavioral Health Network Full time
About the Role

The Care Coordinator will play a vital role in supporting individuals with health challenges to improve their overall health status. This position requires a compassionate and competent professional who can provide high-quality, community-based care management services.

Key Responsibilities
  • Provide telephonic and in-person care management and care coordination support to members, promoting improved health, independence, and self-sufficiency.
  • Offer outreach services to members in the community, helping them connect to needed resources and overcome barriers impacting their care.
  • Provide transportation for members in personal vehicles as needed, ensuring critical needs are met.
  • Act as the primary point of contact for all members on caseload, ensuring their needs are met.
  • Include all appropriate parties in the individual's integrated care team, including primary care providers, therapists, and others as indicated by the member.
  • Engage with and refer to the resources of the Behavioral Health Care Manager and Nurse Care Manager on the integrated care team to effectively meet the specialty needs of members.
  • Facilitate collaboration and consultation with internal and external service providers to meet member needs in a timely and efficient manner.
  • Respond to member requests and make referrals to other services and resources as needed in a timely manner.
About OneCare Program

OneCare holds each individual at the core of what it does. Through the coordination and integration of care, OneCare assists adults with medical, behavioral health, or substance abuse concerns in navigating the healthcare system and improving their health outcomes.

Qualifications and Requirements
  • Community Health Worker Certification and/or Bachelor's Degree preferred. High School Diploma or GED required.
  • Bilingual, Spanish and English Speaking preferred.
  • 1-2 years of work experience in a related behavioral health, human services, and/or medical field required.
  • Demonstrates cultural and linguistic competence in dealing with members with a variety of different cultural backgrounds and linguistic needs.
  • Demonstrates willingness and ability to serve challenging and diverse member populations and demonstrates cultural competence in dealing with members with a variety of differing cultural backgrounds.
  • Demonstrates willingness and ability to treat challenging and diverse member populations.
  • Demonstrates working knowledge of community resources and how to help members access them.
  • Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management.
  • Professional demeanor in communicating with members, colleagues, and other providers.
  • Ability to communicate clearly and effectively with members, providers, and staff both verbally and in writing.
  • Familiarity with Internet, email systems, and electronic health records (EHRs).
  • Reliable and legally registered vehicle required during all working hours.
  • Valid driver's license required.
  • Has a working knowledge of CCA KPI's and performance metrics, and how they impact the role of the Care Coordinator, the program as a whole, and the overall mission of the OneCare program to improve member health outcomes.