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Customer Service Liaison

1 month ago

Gainesville, Florida, United States Ric Hansen - State Farm Agent Full time
ROLE SUMMARY

As a Customer Service Representative for Ric Hansen State Farm, you play a vital role in our daily business operations and customers' success. You foster meaningful client relationships and serve as a liaison between customer needs and agency departments. You enhance the lives of our customers by proactively marketing relevant products and services.

KEY RESPONSIBILITIES
  • Establish and maintain customer relationships, ensuring timely follow-ups as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relationships.
QUALIFICATIONS
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
  • Experience managing client relationships is preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to customers.
BENEFITS
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • Growth potential/opportunities for advancement within the agency.