Automotive Service Director

1 month ago


Gainesville, Florida, United States Parks of Gainesville Full time
Job Overview

Parks of Gainesville is seeking a highly skilled Automotive Service Manager to oversee the entire service department. The ideal candidate will have a proven track record of managing teams and providing exceptional customer service.

Key Responsibilities
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Requirements
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred


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