Distribution Operations Manager
4 weeks ago
Job Title: Distribution Operations Manager
Job Summary:
Expeditors is a global logistics company seeking a skilled Distribution Operations Manager to lead our customer service team. As a key member of our operations team, you will be responsible for driving efficiency and process improvements, ensuring excellent customer service, and mentoring team members to achieve best-in-class results.
Key Responsibilities:
- Oversee the processing of distribution receipts and shipments, ensuring compliance with Operational Standards Process manual.
- Implement workflow and exception management, holding team members accountable for a clean workflow.
- Lead branch/product DBO or GBO rollouts and engage in efficiency projects to drive continuous improvement.
- Provide effective customer service for all distribution accounts, mentoring team members to achieve best-in-class results.
- Train peers as needed and oversee assigned staff, promoting a culture of excellence and quality customer service.
- Audit files, spot-checking areas of concern on an ongoing basis to ensure quality and accuracy.
- Monitor diligent notes on all hold items and returns, ensuring timely resolution and customer satisfaction.
- Run metric reports, including Power BI Dashboards, to trend and report on key performance indicators.
- Billing management and EDI efficiencies to optimize operations and reduce costs.
- Mentor team members and develop Up & Comers, promoting a culture of growth and development.
- Drive daily huddles and meetings with staff, fostering open communication and collaboration.
- Support Sales initiatives as needed, helping to develop leads and drive business growth.
- Integrate processes with warehouse day and night staff, striving for synergies within all products.
- Support inventory management and oversight, ensuring accurate and timely inventory levels.
Requirements:
- Preferred 4-year college degree.
- 1-2 years of Distribution and warehousing experience.
- Ability to stand or sit for prolonged periods (50% of the time).
- Occasional movement about the office to access file cabinets, office machinery, etc.
- Fully proficient with various software applications, including mainframe systems, Outlook, MS Word, MS Excel, and preferably inventory control.
- Strong work ethic, attention to detail, and positive attitude.
- Ability to work independently with minimal supervision.
Benefits:
- Paid Vacation, Holiday, Sick Time.
- Health Plan: Medical.
- Life Insurance.
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
- Growth opportunities within the company.
- Employee Referral Program Bonus.
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