Technical Operations Manager
6 days ago
Gecko Hospitality is seeking a skilled Technical Manager to oversee the maintenance and operation of our arcade games.
Key Responsibilities:
- Troubleshoot and repair games to minimize downtime and ensure optimal performance.
- Develop and implement a comprehensive preventive maintenance plan to extend the lifespan of our equipment.
- Source game parts efficiently to minimize expenses and maintain a high level of quality.
- Manage parts inventory and utilize a web-based tracking system to ensure accurate records.
- Report game issues or operational concerns to the General Manager in a timely manner.
- Safeguard company assets, including sensitive equipment and data, by implementing robust security measures.
- Supervise the arcade in the absence of senior staff, ensuring all procedures are followed and guest experiences exceed expectations.
- Address guest issues promptly and courteously, providing swift and fair resolutions.
- Perform technician duties and train staff on responsibilities such as token collections and security procedures.
- Assist other locations with setup, teardown, and operational improvements.
- Ensure compliance with quality assurance programs and implement performance improvement measures.
- Set performance standards and provide training for job completion and career advancement.
- Maintain a clean, organized work area and adhere to company policies.
- Effectively communicate within the organization and proactively identify service, quality, or safety issues.
- Oversee technician hiring and performance reviews, offering guidance and direction on assignments.
- Represent the company in addressing service issues and guest complaints.
The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong technical background. If you're a motivated and detail-oriented individual looking to take on a challenging role, we encourage you to apply.
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Technical Manager
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