Technical Operations Manager

6 days ago


Peabody, Massachusetts, United States Gecko Hospitality Full time
Job Description

Gecko Hospitality is seeking a skilled Technical Manager to oversee the maintenance and operation of our arcade games.

Key Responsibilities:

  • Troubleshoot and repair games to minimize downtime and ensure optimal performance.
  • Develop and implement a comprehensive preventive maintenance plan to extend the lifespan of our equipment.
  • Source game parts efficiently to minimize expenses and maintain a high level of quality.
  • Manage parts inventory and utilize a web-based tracking system to ensure accurate records.
  • Report game issues or operational concerns to the General Manager in a timely manner.
  • Safeguard company assets, including sensitive equipment and data, by implementing robust security measures.
  • Supervise the arcade in the absence of senior staff, ensuring all procedures are followed and guest experiences exceed expectations.
  • Address guest issues promptly and courteously, providing swift and fair resolutions.
  • Perform technician duties and train staff on responsibilities such as token collections and security procedures.
  • Assist other locations with setup, teardown, and operational improvements.
  • Ensure compliance with quality assurance programs and implement performance improvement measures.
  • Set performance standards and provide training for job completion and career advancement.
  • Maintain a clean, organized work area and adhere to company policies.
  • Effectively communicate within the organization and proactively identify service, quality, or safety issues.
  • Oversee technician hiring and performance reviews, offering guidance and direction on assignments.
  • Represent the company in addressing service issues and guest complaints.

The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong technical background. If you're a motivated and detail-oriented individual looking to take on a challenging role, we encourage you to apply.


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