Distribution Customer Service Lead

14 hours ago


Peabody, Massachusetts, United States Expeditors Full time
Job Title: Distribution Customer Service Lead

Join Expeditors, a global logistics company, as a Distribution Customer Service Lead. In this role, you will be responsible for leading day-to-day customer service activities, upholding accountability and excellence for distribution, and driving efficiencies and process improvements.

Key Responsibilities:
  • Oversee the processing of distribution receipts and shipments per Operational Standards Process manual
  • Drive implementation of workflow and exception management, holding the team accountable to a clean workflow
  • Oversee branch/product DBO or GBO rollouts and actively engage in efficiency projects
  • Drive effective customer service for all distribution accounts and mentor the team to strive for best-in-class customer service
  • Train peers as needed and oversee assigned staff per organization chart
  • Audit files, spot-checking areas of concern on an ongoing basis
  • Monitor diligent notes on all hold items and returns
  • Run metric reports, including Power BI Dashboards, to trend and report on metrics
  • Billing management, EDI efficiencies
  • Mentor the team and develop Up & Comers
  • Drive daily huddles and meetings with staff
  • Support Sales initiatives as needed and help to develop leads
  • Integrate processes with warehouse day and night staff and strive for synergies within all products
  • Support for inventory management and oversight
  • Any other function deemed necessary by Manager
Requirements:
  • Preferred 4-year college degree
  • 1-2 years of Distribution and warehousing experience
  • Must be able to stand or sit for prolonged periods (50% of the time)
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory control
  • Strong work ethic, attention to detail, and positive attitude
  • Display ability to work independently with minimal supervision
What We Offer:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus


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