Distribution Customer Service Lead
14 hours ago
Join Expeditors, a global logistics company, as a Distribution Customer Service Lead. In this role, you will be responsible for leading day-to-day customer service activities, upholding accountability and excellence for distribution, and driving efficiencies and process improvements.
Key Responsibilities:- Oversee the processing of distribution receipts and shipments per Operational Standards Process manual
- Drive implementation of workflow and exception management, holding the team accountable to a clean workflow
- Oversee branch/product DBO or GBO rollouts and actively engage in efficiency projects
- Drive effective customer service for all distribution accounts and mentor the team to strive for best-in-class customer service
- Train peers as needed and oversee assigned staff per organization chart
- Audit files, spot-checking areas of concern on an ongoing basis
- Monitor diligent notes on all hold items and returns
- Run metric reports, including Power BI Dashboards, to trend and report on metrics
- Billing management, EDI efficiencies
- Mentor the team and develop Up & Comers
- Drive daily huddles and meetings with staff
- Support Sales initiatives as needed and help to develop leads
- Integrate processes with warehouse day and night staff and strive for synergies within all products
- Support for inventory management and oversight
- Any other function deemed necessary by Manager
- Preferred 4-year college degree
- 1-2 years of Distribution and warehousing experience
- Must be able to stand or sit for prolonged periods (50% of the time)
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory control
- Strong work ethic, attention to detail, and positive attitude
- Display ability to work independently with minimal supervision
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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