Insurance Customer Service Representative
3 weeks ago
At Nicole Dole - Farmers Insurance Agency, we're seeking a skilled Licensed Insurance Customer Service Representative to deliver exceptional service to our clients. As a key member of our team, you'll be responsible for handling client inquiries, processing policy changes, and providing expert advice on insurance products.
Key Responsibilities:
- Provide top-notch service to clients via phone, email, and in-person interactions.
- Assist clients with policy information, changes, and renewals.
- Handle inquiries and resolve issues in a professional and timely manner.
- Maintain accurate records and documentation of client interactions.
- Cross-sell and upsell additional insurance products based on client needs.
- Stay current with insurance products, policies, and regulations.
Requirements:
- Current insurance license (Property & Casualty) is required.
- Proven experience in client service or customer support roles.
- Strong communication skills, both verbal and written.
- Ability to multitask and handle high-pressure situations with a positive attitude.
- Proficiency in Microsoft Office and insurance software applications.
- Detail-oriented with excellent organizational skills.
What We Offer:
- Competitive pay rate of $10-$15 per hour, with opportunities for commissions based on performance.
- Full-time position with a Monday to Friday schedule.
- Professional growth opportunities and ongoing training.
How to Apply:
If you're passionate about delivering exceptional customer service and have the required insurance license and experience, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.
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