Insurance Customer Service Representative

3 weeks ago


Amarillo, Texas, United States Nicole Dole - Farmers Insurance Agency Full time
Job Overview

At Nicole Dole - Farmers Insurance Agency, we're seeking a skilled Licensed Insurance Customer Service Representative to deliver exceptional service to our clients. As a key member of our team, you'll be responsible for handling client inquiries, processing policy changes, and providing expert advice on insurance products.

Key Responsibilities:

  • Provide top-notch service to clients via phone, email, and in-person interactions.
  • Assist clients with policy information, changes, and renewals.
  • Handle inquiries and resolve issues in a professional and timely manner.
  • Maintain accurate records and documentation of client interactions.
  • Cross-sell and upsell additional insurance products based on client needs.
  • Stay current with insurance products, policies, and regulations.

Requirements:

  • Current insurance license (Property & Casualty) is required.
  • Proven experience in client service or customer support roles.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and handle high-pressure situations with a positive attitude.
  • Proficiency in Microsoft Office and insurance software applications.
  • Detail-oriented with excellent organizational skills.

What We Offer:

  • Competitive pay rate of $10-$15 per hour, with opportunities for commissions based on performance.
  • Full-time position with a Monday to Friday schedule.
  • Professional growth opportunities and ongoing training.

How to Apply:
If you're passionate about delivering exceptional customer service and have the required insurance license and experience, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.



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