Customer Service Liaison

4 weeks ago


Amarillo, Texas, United States State Farm Insurance Full time

Job Summary

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. This role involves processing policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. You will also collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. Additionally, you will handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. This is an excellent opportunity to contribute to a positive and collaborative work environment and participate in ongoing training and development programs to enhance your knowledge and skills.

Key Responsibilities

• Assist customers with their insurance needs
• Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
• Process policy changes, claims, and payments accurately and efficiently
• Maintain customer records and update information as necessary
• Collaborate with team members to ensure seamless customer experiences
• Promote and cross-sell insurance products and services to meet customer needs
• Handle escalated customer complaints and concerns with professionalism and empathy
• Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice



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