Restaurant Operations Manager

4 weeks ago


Philadelphia, Pennsylvania, United States Menus and Venues Full time
Role Summary

As a key member of our team, you will be responsible for ensuring a superior guest experience through excellent service. You will support the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service, front of house and beverage programming.

Key Responsibilities
  • Support and meet daily restaurant operations to ensure a superior guest experience in our dining room
  • Collaborate with the General Manager in analyzing and recommending methods to drive sales, manage profitability, and fulfill operating hours
  • Manage the beverage program, including maintaining relationships with purveyors, managing inventory, and participating in menu development
  • Assist the General Manager in hiring, training, developing, scheduling, and evaluating employees through daily line-ups, staff programs, and daily evaluation of restaurant service performance
  • Enforce company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
  • Interact with guests to obtain feedback and effectively respond to and handle guest issues and complaints at all times, acting as a brand ambassador
  • Encourage a positive work environment for all staff
Requirements
  • 4-5 years of restaurant experience
  • 1 year of management experience
  • Ability to work in a standing position for long periods of time (up to 10 hours)
  • Ability to reach, bend, and stoop
Perks and Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit www.urbn.com/work-with-us/benefits.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.



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