Customer Service Ambassador

1 week ago

Dallas, Texas, United States American Airlines Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at the American Airlines Center. As a Concierge, you will be responsible for delivering exceptional customer service to our premium guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities
  • Administer premium customer service programs for Platinum Premier Suite and Seat holders and their guests.
  • Interact with Platinum Premier Members and American Airlines Center guests to identify and satisfy concerns, needs, and suggestions.
  • Provide excellent communication and customer service skills to ensure a positive experience for all guests.
  • Assist with duplicate ticket issues on Premium Levels and appear approachable and courteous at all times.
  • Recommend food and beverage selections and provide any other services on event nights that American Airlines Center may require.
Requirements
  • Must have a fan-friendly attitude and a professional appearance at all times.
  • Ability to read and understand written policies and correspondence; interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and speak clearly and effectively in order to be understood by customers or employees of the organization.
  • Ability to multi-task and use a computer and related Premium Services equipment such as black-lights, hole punchers, hand stamps, and radios.
Work Environment
  • Enforces health and safety building protocols and policies.
  • Requires extensive mobility to walk and to stand for up to 6 hours without a set break.
  • Requires ability to use hands and fingers to handle/feel tickets and to hold related equipment.
  • Requires ability to see in order to identify tickets validity, seat locations, and potential safety or security situations.
  • Position requires the ability to lift and/or move up to 25-75 lbs with assistance.


AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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