Customer Service Ambassador

4 days ago


Dallas, Texas, United States AlphaGraphics - US784 Full time
Job Overview

AlphaGraphics - US784 is seeking a highly collaborative and dependable Customer Service Representative to join our tight-knit team. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Key Responsibilities
  • Serve as the primary internal representative of the organization, conveying our expertise in products and services to customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.


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