Customer Service Liaison

1 day ago


Orland Park, Illinois, United States RCM Technology Group Full time
Job Title: Customer Service RepresentativeJob Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at RCM Technology Group. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Schedule and coordinate service calls to available field service technicians and/or route calls to the appropriate personnel
  • Maintain ongoing communications with current clients in a timely and professional manner
  • Ensure data integrity in our E-Automate service system by completing work within the proper timeframe
  • Follow up with customers on service calls when complete, providing prompt guidance and support
  • Responsible for communication on all open and pending service calls to customers
  • Process defective parts repair claims when necessary
  • Responsible for supplies replenishment orders for our print management contracts
  • Invoice print management agreements and service agreements
  • Verify and maintain customer contact and database information
  • Responsible for handling light shipping of parts and supplies utilizing the UPS system
Requirements
  • Ability to work independently and effectively within a team-oriented environment
  • Excellent communication skills (verbal and written), with the ability to communicate effectively with customers and colleagues
  • Must possess a great attitude, excellent organizational skills, and time/task management skills to prioritize and make decisions
  • Must confidently provide work direction to field personnel and improve performance outcomes
  • Two to three years of related experience and/or training in customer service, dispatching, or an equivalent combination of education and experience
What We Offer

As a Customer Service Representative at RCM Technology Group, you will have the opportunity to work with a dynamic team, providing exceptional customer service and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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