Customer Experience Liaison

4 weeks ago


Tinley Park, Illinois, United States Panduit Full time

About the Role

At Panduit, we're committed to delivering exceptional customer experiences. As a Customer Experience Advocate, you'll play a vital role in ensuring seamless interactions with our customers. Your primary focus will be on providing transparent communication, proactive solutions, and efficient order management, ultimately contributing to a frictionless experience for our customers.

Key Responsibilities

  • Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
  • Collaborate with various Panduit channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
  • Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
  • Work closely with Panduit sales to develop efficient methods for resolving external customer issues.
  • Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
  • Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
  • Provide solutions for commercial exceptions, freight/carrier issues, damaged goods, transactional errors, and expedite stock/non-stock inventory to meet customer deadlines.
  • Support CEA 2 or 3 and assist lower volume customers as needed.
  • Contribute to tasks associated with GNAs (Global Named Accounts) and strategic growth accounts, including updating discrepancies, answering product questions, and expediting processes.

Requirements

  • Required Degree: Associates degree in a business or technical focus
  • Preferred Degree: Bachelor's degree with business or technical focus, or related experience of 5+ years
  • Years of Experience: 0-2 years

About Panduit

Panduit is an Equal Opportunity Employer dedicated to creating an inclusive workplace for all. We offer a competitive Total Rewards Program with health and financial benefits, flexible work options, generous vacation, sick days, holidays, and a volunteer day. We're committed to growth and development opportunities and strive to build a sustainable and connected world.



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