Customer Experience Liaison
4 weeks ago
About the Role
At Panduit, we're committed to delivering exceptional customer experiences. As a Customer Experience Advocate, you'll play a vital role in ensuring seamless interactions with our customers. Your primary focus will be on providing transparent communication, proactive solutions, and efficient order management, ultimately contributing to a frictionless experience for our customers.
Key Responsibilities
- Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
- Collaborate with various Panduit channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
- Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
- Work closely with Panduit sales to develop efficient methods for resolving external customer issues.
- Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
- Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
- Provide solutions for commercial exceptions, freight/carrier issues, damaged goods, transactional errors, and expedite stock/non-stock inventory to meet customer deadlines.
- Support CEA 2 or 3 and assist lower volume customers as needed.
- Contribute to tasks associated with GNAs (Global Named Accounts) and strategic growth accounts, including updating discrepancies, answering product questions, and expediting processes.
Requirements
- Required Degree: Associates degree in a business or technical focus
- Preferred Degree: Bachelor's degree with business or technical focus, or related experience of 5+ years
- Years of Experience: 0-2 years
About Panduit
Panduit is an Equal Opportunity Employer dedicated to creating an inclusive workplace for all. We offer a competitive Total Rewards Program with health and financial benefits, flexible work options, generous vacation, sick days, holidays, and a volunteer day. We're committed to growth and development opportunities and strive to build a sustainable and connected world.
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