General Manager

5 days ago

College Point, New York, United States Aimbridge Hospitality Full time
Job Summary

As a seasoned General Manager at Aimbridge Hospitality, you will be responsible for leading our team at the voco Fiorello-LaGuardia East. We are seeking an experienced professional with a strong vision for their hotel, who can optimize financial performance, maintain high-quality product and service levels, and ensure compliance with state, federal, and local regulations, as well as Company and brand standards.

Key Responsibilities
  • Establish priorities and lead key operational initiatives, including sales plan and budget development, and execution of physical property improvement projects.
  • Provide hands-on leadership to ensure revenue maximization while effectively controlling expenses.
  • Serve as the linchpin for communications with guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
  • Conduct daily ABR meetings, focusing on prospecting and existing account calls, and potential business results.
  • Tour operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions, and review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Aimbridge Hospitality policies and procedures, and train new managers to ensure compliance.
  • Oversee and assist in the company budget process as required.
  • Ensure that training in service standards is taking place in each department, using the steps to effective training according to Aimbridge Hospitality standards.
  • Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily, using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property, through inspections and preventive maintenance programs, with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses, and analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews, and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant position within the hotel, prior to any offer being extended.
  • Perform all department manager performance appraisals, according to Aimbridge Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel, and discipline all management personnel, according to Aimbridge Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Maintain a professional working relationship, and promote open lines of communication, with managers, employees, and other departments.
  • Ensure that all employees receive fair and equitable treatment, according to Aimbridge Hospitality S.O.P.'s.
  • Meet all sales clients on the property, including meeting contacts and potential clients, touring the property to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests, and offering assistance as needed.
  • Maintain procedures for handling of the hotel safe, specifically with regard to security, and initiate a monthly safe audit.
  • Conduct bi-monthly credit meetings, and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.

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