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Customer Service Representative

1 month ago


Lexington, Kentucky, United States Heartland Bank and Trust Company Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our Retail team at Heartland Bank. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and processing transactions accurately and efficiently.

Key Responsibilities:

  • Facilitate an excellent customer experience by engaging with customers in a friendly and professional manner.
  • Build and foster customer relationships by identifying their needs and offering solutions.
  • Knowledge of and ability to provide products and services available through the retail banking branch.
  • Complete transactions accurately and efficiently, including cash handling.
  • Comply with all policies and procedures to minimize the risk of fraud.

About Us

Heartland Bank is a subsidiary of HBT Financial, Inc., a publicly traded financial holding company headquartered in Bloomington, Illinois. With a long history of providing personalized service and supporting the banking needs of businesses and families, we are committed to preserving strong ties to our communities, customers, employees, and shareholders.

What We Offer

As a member of our team, you will have the opportunity to contribute to the company's success, support career growth opportunities, and enjoy a healthy work-life balance. We offer a competitive benefit package, including vacation and other paid time off.

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.