Ambassador, Merchandise Operations
24 hours ago
About the Role:
As an Ambassador, Merchandise Operations, you will be responsible for providing frontline management supervision in the following areas:
- Policies and procedures, projects, personnel, security and safety of all Merchandise locations.
- You will lead and inspire a team to deliver great guest experiences from the get-go.
- You will also:
- Guides team to exceed financial and guest service targets for location(s)
- Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
- Facilitate the timely completion of work order
- Scheduling of ambassadors and monitors Kronos; timecard management
- Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise
- Product research and management as it relates to the area.
- Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
- Sign off on Customer refunds up to $200
- Perform department duty responsibilities as assigned.
- Coordinate annual inventory for assigned location(s)
- Assist Manager with plan-o-grams for prompt and correct product activation
- Assist with planning promotional presentation layouts and merchandise events
- Monitor area programs for any inconsistencies and corrects
- Ensure excellent customer service by responding to customer requirements, expectations, and needs
- Occasionally assist other location and areas throughout the park as needed; other duties as assigned
Requirements:
- High School diploma or GED
- At least two years of related experience
- Excellent written/verbal communication skills
- Ability to work independently and troubleshoot issues
- Basic knowledge of financial terms for revenue department
- Ability to work indoors and outdoors in all weather conditions
- Excellent math skills to compute rate, ratio, and percent
- Ability to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
- Ability to regularly use hands and fingers
- Theme park experience preferred
What We Offer:
- Competitive hourly rate of 19.00 USD
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status.
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