Merchandise Team Supervisor

1 month ago


San Diego, California, United States SeaWorld Parks & Entertainment Full time

Are you a leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional guest experiences? We're seeking a highly motivated and organized Merchandise Team Supervisor to join our team at Sesame Place California.

Key Responsibilities:

  • Provide frontline management supervision in policies, procedures, projects, personnel, security, and safety of all Merchandise locations.
  • Lead and inspire a team to deliver great guest experiences from the start.
  • Guide team to exceed financial and guest service targets for location(s).
  • Responsible for the supervision and development of all direct reports and ambassadors.
  • Facilitate the timely completion of work orders.
  • Schedule ambassadors and monitor Kronos timecard management.
  • Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise.
  • Product research and management as it relates to the area.
  • Monitor safety of ambassadors and merchandise facility.
  • Sign off on customer refunds up to $200.
  • Perform department duty responsibilities as assigned.
  • Coordinate annual inventory for assigned location(s).
  • Assist manager with plan-o-grams for prompt and correct product activation.
  • Assist with planning promotional presentation layouts and merchandise events.
  • Monitor area programs for any inconsistencies and correct.
  • Ensure excellent customer service by responding to customer requirements, expectations, and needs.
  • Occasionally assist other locations and areas throughout the park as needed.

Requirements:

  • At least 18 years old.
  • A valid state driver's license.
  • High school diploma or equivalent combination of education and experience.
  • Minimum two years related experience or equivalent combination of education and experience.
  • Excellent written/verbal communication skills and ability to speak effectively before groups.
  • Excellent math skills to compute rate, ratio, and percent and create and interpret graphs.
  • Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time.
  • Able to regularly use hands and fingers.
  • Able to handle multiple tasks and work in a fast-paced environment.
  • Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds, and/or languages, and individuals with special needs.
  • Outgoing and able to provide excellent guest service and interact favorably with the public.
  • Ability to self-motivate as well as motivate ambassadors.
  • Basic knowledge of financial terms for revenue department.
  • Able to work indoors and outdoors in all weather conditions.
  • Able to work independently and troubleshoot issues.
  • Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications.
  • Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred.
  • Theme park experience preferred.

Perks:

  • Free park admission.
  • Discounts on park admission tickets and passes for family and friends.
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities.
  • Exclusive employee events and giveaways.

EEO Employer:

SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status.



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