Merchandise Supervisor

4 days ago


San Diego, California, United States SeaWorld Parks & Entertainment Full time
Job Title: Merchandise Supervisor

Are you a motivated and organized individual with a passion for delivering exceptional guest experiences? Do you have a knack for leading teams and driving results? We're seeking a Merchandise Supervisor to join our team at Sesame Place California

Job Summary:

The Merchandise Supervisor will be responsible for leading a team of Ambassadors in providing exceptional guest experiences, driving sales, and maintaining a high level of customer satisfaction. This role will also involve overseeing the daily operations of the merchandise locations, including inventory management, stock flow, and display maintenance.

Key Responsibilities:
  • Lead a team of Ambassadors to deliver exceptional guest experiences and drive sales
  • Oversee daily operations of merchandise locations, including inventory management, stock flow, and display maintenance
  • Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise
  • Product research and management as it relates to the area
  • Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
  • Sign off on Customer refunds up to $200
  • Perform department duty responsibilities as assigned
  • Coordinate annual inventory for assigned location(s)
  • Assist Manager with plan-o-grams for prompt and correct product activation
  • Assist with planning promotional presentation layouts and merchandise events
  • Monitor area programs for any inconsistencies and corrects
  • Ensure excellent customer service by responding to customer requirements, expectations, and needs
Requirements:
  • At least 18 years old
  • A valid state driver's license; visiting students and military are required to have valid driver's license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver's license
  • High School diploma for GED; or equivalent combination of education and experience
  • Minimum two years related experience; or equivalent combination of education and experience
  • Excellent written/verbal communication skills and be able to speak effectively before groups
  • Excellent math skills to compute rate, ratio and percent and to create and interpret graphs
  • Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
  • Able to regularly use hands and fingers
  • Able to handle multiple tasks and work in a fast paced environment
  • Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
  • Outgoing, and able to provide excellent guest service and interact favorably with the public
  • Ability to self-motivate as well as motivate ambassadors
  • Basic knowledge of financial terms for revenue department
  • Able to work indoors and outdoors in all weather conditions
  • Able to work independently and troubleshoot issues
  • Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
  • Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
  • Theme park experience preferred
Perks:
  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways
EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.



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