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Assistant Front Office Manager

2 months ago

Philadelphia, Pennsylvania, United States Remington Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service
    • Anticipate and respond to guest needs in a prompt and professional manner, maintaining a positive and courteous attitude at all times.
    • Greet and communicate effectively with guests, ensuring a warm and welcoming experience.
  • Front Office Operations
    • Manage and supervise front office staff, including interviewing, hiring, training, and scheduling.
    • Ensure accurate and efficient operation of the MICROS system, including daily transactions and special requests.
  • Problem Resolution
    • Resolve guest complaints and concerns in a fair and timely manner, ensuring guest satisfaction.
    • Investigate and resolve issues, using creative problem-solving skills to find solutions.
  • Communication and Collaboration
    • Communicate effectively with other departments, including Housekeeping and Engineering, to ensure seamless guest experiences.
    • Assist the General Manager with special requests, group blocking, and unusual circumstances.
Requirements
  • High Work Ethic and Self-Initiative
  • Proven Customer Service and Problem-Solving Experience
  • Regular Attendance and Flexibility
  • Ability to Work in a Fast-Paced Environment