Front Office Manager
3 weeks ago
Join our team as a Front Office Manager at Kimpton Hotel Palomar Philadelphia, where you will lead all Front Office operations and set a high level of guest service. As a key member of our team, you will provide support, mentorship, and coaching to the Front Office team.
Key Responsibilities:- Delete or add transactions to balance revenues
- Review Front Desk logbook for information and incidents, communicate with desk agents, and review all arrivals noting special requests
- Assist guests with services and requests, follow established key control policy, and be knowledgeable of fire and emergency procedures
- Inspect all VIP arrival rooms, attend monthly Wine Hour, and run and attend departmental training classes and seminars as needed
- Supervise all duties performed by the Front Office team, coach, and counsel employees when necessary, using correct documentation and techniques
- Schedule for all areas of operation in a timely manner, assist with sick calls or tardiness, and meet or exceed levels of service required by the Mystery Shopper Survey and guest comment card return ratios
- Meet or come in under payroll and expense budgets, accountable for the guest ledger and its daily maintenance, and ensure all employees follow cash and credit handling procedures
- 2 years of management experience in hospitality or similar industry
- Bachelor's degree is preferred
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- Ability to read, write, and verbally communicate effectively and professionally
- Experience with Opera and Microsoft Office Suite is preferred
- Flexible schedule, able to work evenings, weekends, and holidays when needed
We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.
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