Intermediate Customer Support Analyst

1 day ago


Tampa, Florida, United States Citigroup Full time

Citigroup is seeking a highly skilled and motivated Intermediate Customer Support Analyst to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and helping them achieve their financial goals.

The ideal candidate will have a strong background in cash management and financial services, with excellent communication and problem-solving skills. You will be working closely with our global network of branches and partners to provide timely and effective support to our clients.

We offer a comprehensive compensation package, including a competitive salary range of $56,020 - $78,180 per year, plus discretionary and formulaic incentive and retention awards. Our benefits package includes medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

Key Responsibilities:

  • Work with CSO/Branches globally to obtain answers/solutions for clients' queries that are outside of US
  • Ensure incoming enquiries into the US Service Centre are dealt with in an efficient and effective manner
  • Support and strengthen customer needs in an efficient, effective, and professional manner and handle exceptional requests when required
  • Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer

Requirements:

  • 1-4 years of relevant cash management and financial services experience preferred
  • Experience in Customer Services
  • Client-focused - meet and exceed expectations
  • Familiarity with banking systems (e.g., SWIFT)
  • Knowledge of payment methods (e.g., ACH and wire transfer)
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