Customer Support Ambassador

6 days ago


Tampa, Florida, United States OneTouch Direct Full time
Job Overview

OneTouch Direct is a leading provider of contact center solutions, founded in 1998 and serving Fortune 500 companies. We offer a unique blend of industry expertise and internal culture.

Role Summary:

  • We are seeking a Customer Support Ambassador to handle inbound calls for AT&T FirstNet's first responders, providing customer care and resolving issues.
Responsibilities

As a Customer Support Ambassador, you will be responsible for:

  • Providing exceptional customer service to industry-leading mobile clients.
  • Resolving complex issues and delivering a great customer experience.
  • Ensuring consumer satisfaction by handling complaints and inquiries effectively.
  • Determining the most effective ways to address client queries.
  • Escalating concerns when necessary.
Requirements

To succeed in this role, you will need:

  • Excellent communication and written skills.
  • Professional telephone etiquette.
  • A passion for resolving issues and creating a positive customer experience.
  • The ability to handle high-stress situations and escalated issues.
  • 1-2 years of experience in retail or customer service/call center roles, which is an asset.
  • Knowledge of mobility and data products is also an asset.
Benefits

You can expect:

  • A competitive hourly pay rate, with opportunities for monthly bonuses.
  • A supportive environment with classroom training and one-on-one support.
  • A fun, competitive, and rewarding workplace with daily and weekly incentives.
  • A comprehensive benefits package, including health care (medical, dental, and vision).
  • Opportunities for professional advancement as we grow.
  • A diverse and inclusive company culture with Employee Resource Groups.

Estimated Salary: $45,000 - $60,000 per year



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