Customer Service Operations Manager

19 hours ago


Gastonia, North Carolina, United States Food Lion Full time
Overview
A career opportunity has arisen at Food Lion for an experienced professional to assume a leadership role in our Front End operations. This position requires a strong understanding of store operations and merchandising techniques, excellent interpersonal and organizational skills, and the ability to motivate and lead a team to achieve sales goals and customer satisfaction.

Estimated Salary Range: $60,000 - $80,000 per year based on location and experience.

Job Description
The Customer Service Operations Manager will be responsible for managing all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable. The successful candidate will have excellent communication and problem-solving skills, with the ability to adapt to changing situations and priorities.

Duties and Responsibilities
* Manage Front End operations to meet financial and sales goals.
* Hire, train, and develop associates to meet department needs.
* Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
* Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
* Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.

Required Skills and Qualifications
* A high school graduate or equivalent preferred.
* Ability to lead and manage a team.
* Strong understanding of store operations and merchandising techniques preferred.
* Excellent interpersonal, organizational, communication, and customer service skills.
* Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
* Ability and willingness to learn multiple tasks and technical requirements of the job.
* Ability to use technical information to solve problems.

Benefits
* Competitive salary range.
* Opportunities for career growth and development.
* Collaborative work environment.

Others
* Must meet minimum age requirements to perform specific job functions.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


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