Customer Service Manager

18 hours ago


Gastonia, North Carolina, United States Food Lion Full time
Job Description:

In this pivotal role as a Customer Service Manager, you will be responsible for driving sales growth and delivering exceptional customer experiences across the retail operations. Based in Gastonia, NC, you will lead a team of associates to achieve financial and sales objectives while promoting a strong culture that aligns with Food Lion's strategy.

Key Responsibilities:
  • Manage Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
  • Hire, train, and develop associates to meet department needs
  • Supervise performance of all duties and responsibilities; provide ongoing training and conduct timely formal performance appraisals
  • Lead by example, promoting a positive store culture that reflects our brand values
Requirements:
  • A high school graduate or equivalent preferred
  • Proven leadership skills and ability to manage a team
  • Strong understanding of store operations and merchandising techniques
  • Excellent interpersonal, organizational, communication, and customer service skills

This is an exciting opportunity to join Food Lion's dynamic team and contribute to our mission of providing an easy, fresh, and affordable shopping experience to our customers. As a Customer Service Manager, you will play a critical role in shaping the future of our company.



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