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Patient Advocate

2 months ago

New Boston, Ohio, United States Elevate Patient Financial Solutions Full time
{"Job Title": "Patient Advocate", "Job Summary": "At Elevate Patient Financial Solutions, we are seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses. Your expertise will be instrumental in bridging the gap between patients in need, hospital facilities, and government agencies.", "Responsibilities": "

* Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance programs
* Complete applications and follow through until approved
* Maintain accurate and timely documentation in company programs and hospital systems
* Provide exceptional customer service skills at all times
* Participate in ongoing trainings to stay up-to-date on content and apply it in dealings with patients and cases
* Collaborate with hospital staff, case managers, social workers, and financial counselors
* Answer incoming telephone calls, make outbound calls, and track paperwork for prospective Medicaid patients
* Maintain structured and timely contact with applicants and government agencies
* Assist applicants with gathering reports or records, meeting appointment dates, and arranging transportation as needed
* Request home visits as necessary to acquire documentation
* Inform clients of approvals and denials of coverage in a timely manner
* Participate in additional training requirements to stay current with changing rules and regulations
* Other duties as assigned
", "Qualifications": "

* Some college coursework preferred
* Prior hospital experience preferred
* Adaptability when dealing with changing processes, computer systems, and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms
* Proficient experience with Microsoft Office Suite, with emphasis on Excel and Outlook
* Effective communication skills, both oral and written
* Ability to multitask and function in a fast-paced environment
* Remote and Hybrid positions require a home internet connection meeting company upload and download speed criteria
", "Benefits": "

* Comprehensive benefits in a variety of plans contributing to the present and future well-being of employees and their families
* Medical, dental, and vision insurance
* 401K with 100% match for the first 3% and 50% match for the next 2%
* 15 days of PTO
* 7 paid holidays
* 2 floating holidays
* 1 Elevate Day (floating holiday)
* Pet insurance
* Employee referral bonus program
* Teamwork and career growth opportunities
"}