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Senior Customer Success Manager

2 months ago

Denver, Colorado, United States AgentSync Full time
{"title": "Customer Success Manager", "description": "Unlock Customer Success with AgentSync

This is a high-impact opportunity to drive customer success and growth at AgentSync. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products.

Key Responsibilities:
  • Own full customer lifecycle relationships within AgentSync's culture and values
  • Build and cultivate deep, trusted, and transparent relationships with our customers
  • Collaborate closely with customers and AgentSync teams to ensure smooth customer implementations and onboarding
  • Support customers in using our products to solve their challenges
  • Communicate clearly with internal teams regarding customer success updates and progress
  • Create and iterate on foundational best practice processes and tools for Customer Success
Requirements:
  • 5+ years of Salesforce platform power user, Salesforce Admin, or moderate configuration skills
  • 5+ years of Mid-Market/Enterprise SaaS platform Customer Success, Account Management, or consulting experience
  • Experience working with key stakeholders in insurance, financial services, compliance, or legal industries
  • Natural problem-solver with high EQ & IQ
  • Proactive and passionate with a team-first attitude
What We Offer:
  • Competitive salary: $100,000 - $140,000
  • Eligibility to participate in AgentSync's equity and bonus programs
  • Healthcare insurance, parental leave, and 401(k) retirement savings plan
  • Unlimited PTO and 12 paid holidays per year
", "lang_code": "en-US"}