Team Member Relations Consultant

2 weeks ago

Verona, New York, United States Turning Stone Enterprises Full time

Starting Salary Range: $75,201, based on experience.

As the Employee Engagement Specialist at Turning Stone Enterprises, your primary responsibility will be to assess and investigate all assigned team member policy breaches, grievances, concerns, disputes, claims of harassment, discrimination, and allegations of unfair treatment, with a focus on the most critical issues. If you have a passion for investigative work, this role is for you.

Core Values:

  • We seek enthusiastic team members eager to learn, ready to engage actively, and committed to professional growth in a collaborative, guest-focused environment.
  • We provide the necessary support for a successful career journey, including practical training and advancement opportunities.

Why Choose Turning Stone Enterprises?

  • Paid time off
  • Flexible scheduling options
  • Tuition reimbursement
  • Professional development programs
  • Discounts on various services
  • Team member appreciation initiatives
  • Comprehensive healthcare and dental plans
  • Robust 401k retirement savings plan
  • Dealer training programs
  • Finance scholarship opportunities

Key Responsibilities:

  • Thoroughly review complaints, collect relevant documentation, and conduct comprehensive, timely investigations, engaging with team members and leadership as needed.
  • Exhibit empathy, patience, discretion, neutrality, and active listening skills while addressing sensitive matters.
  • Travel to various locations to meet with leadership and team members when required.
  • Conduct interviews and gather statements from complainants and witnesses, using sound judgment to evaluate the credibility of information and form fact-based conclusions.
  • Summarize investigation outcomes in standardized written reports, make determinations, and suggest appropriate actions. Submit recommendations to management as necessary and document follow-up outcomes.
  • Collaborate closely with various stakeholders across all organizational levels to effectively manage concerns and issues arising from investigations.
  • Proactively identify strategies to prevent or mitigate team member relations challenges through the development of additional policies, procedures, training, and communication.
  • Maintain records of investigations and disciplinary actions within the human capital management (HCM) system.

Qualifications:

  • A Bachelor's Degree in Human Resources, Business, or a related field.
  • A minimum of five years of experience in Generalist/Business Partner roles and/or Team Member Relations.
  • Prior experience in investigating formal complaints.
  • Strong knowledge of relevant federal and state employment laws and regulations (including ADA, ADEA, FMLA, CFRA, FLSA).
  • Exceptional guest service skills, along with excellent communication and interpersonal abilities.
  • Proven ability to cultivate strategic, proactive partnerships with organizational leaders.
  • Strong analytical, problem-solving, and project management capabilities.
  • Experience with various HCM systems.
  • Ability to prioritize and manage multiple complex projects simultaneously while meeting strict deadlines.
  • Commitment to maintaining the highest level of confidentiality.

About Us:

Turning Stone Enterprises is a vibrant organization with a diverse portfolio of business operations. Our flagship property, the Turning Stone Resort Casino, has earned the prestigious Best of New York Gaming Resort award for six consecutive years. In addition to our primary casino, we operate satellite locations such as YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Our business scope extends beyond gaming and hospitality to include convenience stores, government contracting technology firms, and a fully integrated cannabis operation encompassing cultivation, manufacturing, and retail.

What We Offer:

We are dedicated to providing a comprehensive range of benefits aimed at enhancing the well-being and professional development of our team members. Our offerings include extensive medical, dental, and vision plans, ensuring peace of mind regarding health. We support your financial future with a strong 401(k) plan and provide life insurance coverage for added security.

Our commitment to work-life balance and family support is reflected in our team member assistance programs. You will also benefit from our paid time-off policy, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness initiatives to help you thrive.

Furthermore, we recognize the importance of career advancement. Our career path planning and continuing education programs are designed to assist team members in reaching their professional goals. Experience a workplace where professionalism meets approachability, and together, we will embark on a journey of growth and success.

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