Team Member Relations Consultant

2 weeks ago

Verona, New York, United States Turning Stone Enterprises Full time

Compensation: Starting Pay Range: $75,201, depending on experience.

As the Employee Engagement Specialist at Turning Stone Enterprises, your primary responsibility will be to assess and investigate all assigned team member policy breaches, grievances, concerns, disputes, claims of harassment, discrimination, and allegations of unfair treatment, focusing on the most critical issues. If you have a passion for investigative roles, this position may be a perfect fit for you.

Core Values:

  • We seek enthusiastic team members eager to learn, ready to engage actively, and committed to professional growth in a collaborative, guest-focused environment.
  • We provide the necessary support for a successful career journey, including hands-on training and opportunities for advancement.

Benefits of Working with Turning Stone Enterprises:

  • Paid time off
  • Flexible scheduling options
  • Tuition reimbursement
  • Professional development opportunities
  • Discounts on various services
  • Team member appreciation events
  • Comprehensive healthcare and dental plans
  • Robust 401k retirement savings plan
  • Dealer training programs
  • Finance scholarship opportunities

Key Responsibilities:

  • Thoroughly review complaints, collect relevant documentation, and conduct comprehensive investigations, engaging with team members and leaders as necessary.
  • Exhibit empathy, patience, discretion, neutrality, and active listening skills while addressing sensitive matters.
  • Occasionally travel to meet with leaders and team members as required.
  • Interview and gather statements from complainants and witnesses, applying sound judgment to evaluate the credibility of information and form fact-based conclusions.
  • Summarize investigation outcomes in standardized written reports, make determinations, and suggest appropriate actions. Present recommendations to management and follow up on outcomes.
  • Collaborate closely with various stakeholders across the organization to effectively manage concerns raised during investigations.
  • Proactively identify strategies to mitigate team member relations issues through the development of additional policies, training, and communication initiatives.
  • Maintain records of investigations and disciplinary actions within the human capital management (HCM) system.

Qualifications:

  • A Bachelor's Degree in Human Resources, Business, or a related field.
  • A minimum of five years of experience in Generalist/Business Partner roles and/or Team Member Relations.
  • Proven experience in investigating formal complaints.
  • Strong understanding of relevant federal and state employment laws and regulations.
  • Exceptional guest service skills, along with excellent communication and interpersonal abilities.
  • Demonstrated capability to build strategic, proactive partnerships with organizational leaders.
  • Strong analytical, problem-solving, and project management skills.
  • Experience with various HCM systems.
  • Ability to prioritize and manage multiple complex projects while meeting strict deadlines.
  • Commitment to maintaining the highest level of confidentiality.

About Turning Stone Enterprises:

Turning Stone Enterprises is a vibrant organization with a diverse portfolio of business operations, including the award-winning Turning Stone Resort Casino. Our offerings extend to satellite casinos and various other ventures, including convenience stores and technology firms.

Our Commitment:

We prioritize the well-being and professional development of our team members through comprehensive benefits, including medical, dental, and vision plans, a robust 401(k) plan, life insurance, and programs supporting work-life balance and family needs.

We also emphasize career growth through tailored career path planning and continuing education initiatives. At Turning Stone Enterprises, we foster a professional yet friendly environment where growth and success are shared goals.

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