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Team Member Relations Advisor
2 months ago
Compensation: Starting Pay Range: $75,201, depending on experience.
As a Team Member Relations Advisor at Turning Stone Enterprises, your primary responsibility will be to evaluate and investigate all assigned team member policy breaches, grievances, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment, with a focus on the most serious allegations. If you have a passion for investigative work, this role may be the right fit for you.
Core Values:
- We seek enthusiastic team members who are eager to learn, ready to engage, and committed to growing in a collaborative, guest-focused environment.
- We provide comprehensive support for a successful career journey, including hands-on training and opportunities for advancement.
Benefits of Working with Turning Stone Enterprises:
- Paid time off
- Flexible scheduling options
- Tuition assistance programs
- Professional development opportunities
- Discounts on various services
- Team member appreciation initiatives
- Comprehensive healthcare and dental plans
- Robust 401k retirement savings plan
- Dealer School opportunities
- Finance Scholarship Program
Key Responsibilities:
- Thoroughly assess complaints, gather pertinent documentation, and conduct timely investigations, engaging with team members and leadership as needed.
- Exhibit empathy, patience, discretion, neutrality, and active listening skills while addressing sensitive matters.
- Travel to various locations to meet with leadership and team members when required.
- Conduct interviews and collect statements from complainants and witnesses, applying sound judgment to evaluate the credibility of information and form fact-based conclusions.
- Compile investigation findings into standardized written reports, make determinations, and suggest appropriate actions. Submit recommendations to management and follow up on outcomes.
- Collaborate closely with diverse stakeholders at all organizational levels to effectively manage concerns and issues arising from investigations.
- Proactively identify strategies to prevent or mitigate team member relations issues through the development of additional policies, procedures, training, and communication.
- Maintain records of investigations and disciplinary actions within the human capital management (HCM) system.
Qualifications:
- A Bachelor's Degree in Human Resources, Business, or a related field.
- A minimum of five years of experience in Generalist/Business Partner roles and/or Team Member Relations.
- Prior experience in investigating formal complaints.
- Strong knowledge of relevant federal and state employment laws and regulations.
- Exceptional guest service skills, along with excellent communication and interpersonal abilities.
- Proven capability to establish strategic, proactive partnerships with organizational leaders.
- Strong analytical, problem-solving, and project management skills.
- Experience with various HCM systems.
- Ability to prioritize and manage multiple complex projects simultaneously while meeting strict deadlines.
- Commitment to maintaining the highest level of confidentiality.
About Turning Stone Enterprises:
Turning Stone Enterprises is a dynamic organization with a diverse portfolio of business operations, including the award-winning Turning Stone Resort Casino. Our offerings extend to satellite casinos, convenience stores, government contracting technology firms, and a fully integrated cannabis operation, among other ventures.
Our Commitment:
We are dedicated to enhancing the well-being and professional growth of our team members through a comprehensive benefits package, including medical, dental, and vision plans, a robust 401(k) plan, life insurance, and team member assistance programs. We prioritize work-life balance and offer various wellness programs to support our team members' health and career aspirations.
