Fire Service Technician V
18 hours ago
We are a dynamic organization dedicated to delivering innovative solutions that drive progress. We're seeking a skilled Fire Service Technician V to join our team of experts. As a key member of our team, you will be responsible for troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing.
What We Offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
- Contact customer representative and ascertain equipment/systems problems
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc. to repair equipment
- Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
- Obtain customer signature upon completed service call assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
- Perform other duties as assigned
- This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing
- Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
- Candidate must possess excellent written/verbal communication and outstanding customer service skills
- Position involves the programming of fire alarm, security, and access control system panels
- Experience with CCTV and IT and IP networks a plus
- Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
- On call and after-hours work required on occasion at customer need
- Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities
- Provide quotes to support recommendations and solutions
Required
- 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- NICET ll Level II certification - Strongly Preferred
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours, including weekends, to meet customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times
- Strong organizational skills, positive attitude, and an ability to learn quickly
- Possess a valid driver's license and driving record that meets company requirements
- Retain any licenses that are required by National, State, and Local codes
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