Customer Service Representative

2 weeks ago


Canton, Massachusetts, United States Dunkin' Full time
About Dunkin'

Dunkin', a member of the Inspire Brands family, is one of the world's most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide.

We're famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.

Our Culture

At Dunkin', we're passionate about creating an environment where our team members can thrive. We offer flexible schedules, awesome work perks, and a place where we surround ourselves with people who share our values.

We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table.

Responsibilities
  1. Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it.
  2. Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
  3. Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives.
  4. Ability to multitask using multiple databases to accurately research and respond to inquiries.
  5. Ability to quickly recognize escalating trends and problem solve potential root causes.
  6. Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
  7. Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.
Qualifications

We're looking for individuals with:

  • 4-year Degree
  • Previous customer service experience
  • Demonstrated ability to troubleshoot and problem solve
  • Ability to listen, talk, and type simultaneously

We're a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream.

That's us. That's Baskin-Robbins. Now, imagine a place where you can work with ice cream. Even Sweeter.



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