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Customer Service Representative

1 month ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and provide solutions
  • Listen to customers, understand their needs, and provide personalized support
  • Collaborate with internal teams to resolve complex customer issues
  • Document and track customer interactions and resolutions

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite
  • Ability to type 20+ words per minute

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and dynamic work environment
  • Comprehensive training program