Customer Service Representative

4 weeks ago

Savannah, Georgia, United States MCI Careers Full time

Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound customer inquiries, providing technical support, and assisting customers with their products and services.

Key Responsibilities:

  • Handle Inbound Customer Calls: Respond to customer inquiries, resolve issues, and provide product information.
  • Provide Technical Support: Troubleshoot technical issues, provide solutions, and escalate complex problems to senior team members.
  • Assist with Customer Onboarding: Help new customers set up their products and services, and provide ongoing support to ensure a positive experience.
  • Meet Performance Metrics: Achieve and maintain high levels of customer satisfaction, first-call resolution, and average handle time.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Technical Aptitude: Basic knowledge of computer systems, software applications, and technical support principles.
  • Problem-Solving Skills: Ability to analyze complex problems, identify solutions, and escalate issues to senior team members when necessary.
  • Customer Focus: Passion for delivering exceptional customer service, with a focus on meeting customer needs and exceeding expectations.

What We Offer:

  • Competitive Compensation: Salary and benefits package that rewards your hard work and dedication.
  • Opportunities for Advancement: Opportunities to grow and develop your career, with a focus on promoting from within.
  • Collaborative Team Environment: A supportive and inclusive team environment that encourages collaboration, innovation, and continuous learning.

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients achieve their goals by delivering exceptional customer experiences, improving operational efficiency, and driving innovation.

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