Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding customer satisfaction goals.
Key Responsibilities:
- Handle inbound customer calls, emails, and chats in a professional and courteous manner.
- Resolve customer complaints and issues in a timely and effective manner.
- Provide product and service information to customers, and make recommendations to meet their needs.
- Meet or exceed customer satisfaction targets and quality standards.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Basic computer skills and knowledge of Microsoft Office applications.
- Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
- Competitive hourly rate and opportunities for overtime pay.
- Comprehensive training program to ensure success in the role.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
About MCI Careers:
MCI Careers is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients and employees.
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