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Customer Service Representative

1 month ago

Savannah, Georgia, United States Mass Markets Full time

Key Responsibilities:

  • Support inbound customer service projects for a wide variety of clients.
  • Identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services.
  • Accurately document and process customer claims in appropriate systems.
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.

About the Role:

As a key member of the Mass Markets team, you will be responsible for delivering exceptional customer service and support to our clients.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.