Boutique Operations Manager
4 weeks ago
Boutique Operations Manager
The Now Corporation is seeking a highly skilled and experienced Boutique Operations Manager to lead our team of Experience Guides and Massage Therapists. As a key member of our leadership team, you will be responsible for overseeing the seamless operations of our business unit, ensuring that we meet our budget and financial goals.
Key Responsibilities:
- Lead by example in promoting services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.
- Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
- Reviews secret shop reports, guest survey results, and other data to identify areas of improvement.
- Consistently assess employee performance and provide constructive feedback to the champion's continued growth of team members.
- Train staff in the use or sale of products, programming, or services.
Requirements:
- Must be detail-oriented and have the ability to multi-task while managing a high-volume business.
- Must have 3+ years management experience in single or multi-unit spa/massage concept.
- Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations.
About The Now Corporation:
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive work environment. If you are a motivated and experienced leader who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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